App / Sports
This page sets out the legal framework that governs your use of 99gamers, including how we handle your account data, what rights you hold, and how to reach us when you have a policy question. Access to 99gamers depends on local law and is available only where permitted in your region.
99gamers operates under the principle that your account data belongs to you. We collect only what is needed to run your account, verify wallet transactions, and deliver support. When you deposit via JazzCash or Easypaisa, transaction records tied to your account are retained for as long as your account remains active and for a reasonable period after closure, in line with standard financial record-keeping practice. If you use Bank Transfer or Raast, the same retention logic applies. We do not sell your personal data to third parties. Our policy applies to all activity initiated through the 99gamers platform — whether you access it via mobile browser or desktop. Eligibility to use 99gamers depends on local law; if you are in a region where access is not permitted, this policy still governs any data we may have collected before that determination. Any changes to this policy will be communicated through your account dashboard before they take effect. If you have questions about how a specific data point is used, the support team is the right starting point.
Transaction records linked to JazzCash deposits are retained under standard account data rules and visible in your wallet history.
Easypaisa transfer records are stored against your account ID and accessible from the transaction section after login.
Bank Transfer entries follow the same retention period as mobile wallet records and appear in your account statement view.
Raast payment references are logged to your account and can be reviewed in the payment history section of your dashboard.
Not every aspect of your 99gamers experience falls under this single policy document. Understanding the boundary helps you know where to look when a question arises. The four areas below map out what this policy covers directly, what sits adjacent to it, and what falls under separate terms.
Login credentials, session data, and account verification steps are covered here. If access is restricted in your region, that determination is governed by local law, not this policy alone.
Deposits and withdrawals processed through JazzCash, Easypaisa, Raast, or Bank Transfer are covered at the data-record level. Payment processing rules are set by those providers and sit outside this document.
Game content supplied by studios in our lobby — including slots and live tables — is subject to the terms those studios publish. This policy covers how we store your interaction data, not the game rules themselves.
Links or integrations that take you away from 99gamers are governed by the third party's own policy. We are not responsible for data handling that happens outside our platform.
You have practical choices available to you at any point. Reviewing your own account records is straightforward — log in and go to the account settings section, where your profile details, linked payment methods, and transaction history are all visible. If something there is incorrect, the correction path starts with the account details form; update the relevant field and save. For questions that go beyond self-service — such as data retention queries or requests related to account closure — the support team handles those directly. Response times vary, but all policy-related requests are tracked and acknowledged. We aim to handle data correction requests within a reasonable window; the current status of your request is shown in the support ticket view after you submit it. Raising a question through the official support channel creates a record, which is useful if the matter needs to be escalated.
Log in and open the account settings page. Your payment history, linked wallets, and profile data are all available there without needing to contact support.
Update incorrect profile fields directly from the account details form. Changes take effect after you save; confirmation appears on-screen.
Submit your question through the support channel. A ticket reference is issued automatically so you can track progress from the support section of your account.
For requests involving data retention or account closure, contact support directly. The team will confirm receipt and outline the steps involved.
When a policy question goes beyond what your account dashboard answers, these are the channels to use. Each path is suited to a different kind of request — pick the one that matches your situation.
The live chat option is available from within your logged-in account. Use it for time-sensitive policy clarifications or account access questions that need a quick response.
For written policy requests — including data correction or retention queries — email support creates a documented record. You receive a ticket reference on submission.
Many policy-related details, including your current data settings and payment records, are visible directly in your account dashboard after login without needing to contact anyone.
Account security and data handling are not afterthoughts at 99gamers — they are part of how the platform is built. Here is what that looks like in practice across the four areas that matter most to you as an account holder.
We collect account data, payment references, and session information only as needed to operate your account. JazzCash, Easypaisa, and Bank Transfer records are stored against your account ID and accessible from your dashboard.
Cookies are used to maintain your session and remember account preferences. You can review cookie settings from your browser at any time; adjusting them may affect how certain account features behave.
Your login credentials are stored using standard security practices. If you suspect unauthorised access, change your password from the account settings page immediately and contact support to flag the incident.
Data is retained for as long as your account is active and for a standard period after closure. Policy changes are communicated via your account dashboard before they take effect, not after.
These are the questions we receive most often about this policy. If yours is not here, the support team can address it directly through the contact paths listed above.
Access to 99gamers depends on local law and is available where permitted in your region. If access is available to you under local law, this policy governs your account data, rights, and how to contact us with questions.
After logging in, go to the payment history or wallet section of your account dashboard. All JazzCash, Easypaisa, Raast, and Bank Transfer records tied to your account are listed there with dates and reference numbers.
Open account settings after logging in and update the relevant field directly. If the field cannot be edited yourself — for example, identity details already verified — contact support and raise a correction request through the official channel.
Data is kept for as long as your account is active. After account closure, a standard retention period applies in line with financial record-keeping practice. The exact duration is available from the support team on request.
Yes. Any update to this policy is communicated through your account dashboard before the change takes effect. We do not apply material policy changes silently — you will see the notice when you next log in.
Raise the issue through the support channel — live chat for urgent concerns, email for written records. A ticket reference is issued on submission. The support team will confirm receipt and outline the next steps for your specific request.