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Before you open an account or place any wager on 99gamers, these terms set out exactly what you can expect from us and what we expect from you. They cover account access, wallet transactions through JazzCash, Easypaisa and Raast, game participation and how disputes are handled — all in one place so nothing is buried.
These terms form the agreement between you and 99gamers when you create an account, add funds or interact with any part of the platform. By proceeding past the account-creation screen, you confirm you have read and accepted them in full. We reserve the right to update these terms; the version shown on this page at the time of your session is the one that applies. Where access or eligibility is concerned, availability depends on local law and the eligible regions shown during sign-up — we do not extend service beyond those boundaries. Transactions processed through JazzCash, Easypaisa and Raast are subject both to our terms and to the individual terms of those payment providers. Bank Transfer deposits carry the same condition. Neither we nor the payment providers can override the other's published rules, so you should review both before funding your account. If a clause in our terms conflicts with a mandatory local legal requirement that applies to you, the local requirement takes precedence to the extent required by that law. For anything that remains unclear, the support contact path in the Support section of this page is the correct route.
These terms cover your account and your use of 99gamers directly. They do not extend to third-party services you access through links on our pages, nor do they override the rules of external payment providers.
All login, registration and session activity on 99gamers falls under these terms. This includes browser and mobile sessions, wallet top-ups and in-session wagers on slots, live tables and the sportsbook where available in your region.
Deposits and withdrawals processed through JazzCash, Easypaisa, Raast or Bank Transfer are covered here to the extent 99gamers controls them. The payment provider's own terms apply to their leg of the transaction and sit outside our policy.
Game titles, odds displays, promotional messaging and account dashboard data are governed by these terms. We control what we publish; we are not responsible for how third-party studios present game descriptions on their own marketing channels.
Links to studios such as CQ9, PG Soft, Pragmatic Play or Habanero for game rules, or to JazzCash and Easypaisa for wallet support, lead outside our policy. Those destinations have their own terms and we cannot speak on their behalf.
These terms are not one-sided. You have concrete steps available to you whenever something about your account needs reviewing, correcting or challenging. Your transaction history — every JazzCash deposit, Easypaisa transfer or Bank Transfer record — is accessible in the wallet section of your account dashboard after login. If any detail there looks wrong, you can raise a correction request through the support channel listed in the Support section below; we ask that you include the transaction reference shown in your dashboard so we can locate the record without delay. Updating your registered contact details, such as your phone number or email address, follows the account-settings path inside the dashboard and requires you to verify the new contact before the change takes effect. If you believe a game result or wager settlement was applied incorrectly, the dispute route is through written contact — not through a chargeback with your payment provider, which may suspend your account access while the query is open. We aim to acknowledge every written dispute promptly and to give you a reasoned response.
Log in and open the wallet section to see a full transaction list. Every deposit and withdrawal — regardless of payment method — carries a reference number you can use in any support query.
Account settings inside the dashboard let you update contact information. A verification step confirms the change before it is saved — follow the on-screen instructions shown in your settings panel.
Any query about a term, a charge or a game outcome can be submitted through the support contact path. Include the relevant transaction or game reference so we can respond with specifics rather than a generic reply.
If a clause here reads ambiguously for your situation, contact support in writing. We will explain how that clause applies to your account type and region, not issue a blanket policy restatement.
When a question about these terms cannot be resolved by reading this page, the three paths below connect you to the team that handles policy queries. Have your account ID and the relevant transaction or session reference ready — it shortens the process.
Written queries about these terms, disputes or account-data requests should come through the email address shown in your account dashboard under Contact Support. Attach any screenshots or reference numbers that are relevant.
For quicker back-and-forth on a policy point, the live chat widget is accessible from the account dashboard after login. It connects you to the team handling account and terms queries, not a general-purpose bot.
The Help Centre inside your dashboard holds the current version of these terms, your transaction history and links to submit a formal query. It is the single place where policy documents and support routes sit together.
These terms are not a formality — they describe the actual way account data, transactions and queries are managed on this platform. The sections below cover four practical areas: how we store and protect account data, what cookies we use and why, how account security works on your side, and how long we keep records.
The account details you provide during registration — contact information, payment method references for JazzCash, Easypaisa or Raast — are held only for the purposes stated in these terms. We do not sell account data to third parties and do not use it for purposes outside the scope of your account.
We use session cookies to keep you logged in across a single visit and preference cookies to remember your lobby view. Tracking cookies used for analytics are disclosed in the cookie notice accessible from the page footer. You can adjust cookie preferences from the same notice.
Your account password and the verification step attached to your registered mobile number are your first line of security. If you suspect unauthorised access, the account-lock option is available immediately in the security section of your dashboard — use it before contacting support.
Transaction records are retained for as long as required by the operational and legal obligations that apply to 99gamers in the regions where it operates. If you close your account and want to know how long your records are kept, submit a written request through the email support path.
These questions reflect what account holders most often ask when they read through this policy. If your question is not here, the support paths in the section above are the right next step.
We update this page when the terms change. The version shown here at the time of your session is the active one. If a change materially affects account use, we aim to notify you through the contact details registered on your account before the new version takes effect.
Access depends on local law and the eligible regions confirmed during your sign-up. We do not extend service to regions where local law does not permit it. The sign-up flow confirms your eligible region at the point of account creation.
Payment method references are held for transaction record purposes only, as described in the Account Data Handling section of this page. We do not store full wallet credentials. JazzCash and Easypaisa process the payment leg under their own data terms.
Submit a written dispute through email support or the in-account Help Centre, including the game session reference shown in your account history. Do not raise a chargeback with your payment provider first — that path may suspend your account while the query is open on our side.
Send a written request through the email support path listed in the Support section of this page. Include your account ID. We will respond with a description of what is held and how to access or request deletion, in line with what the applicable local rules require.
Our terms cover your account and transactions on 99gamers. Game studios such as CQ9, PG Soft, Pragmatic Play and Habanero publish their own rules for specific titles. Those rules describe how individual games work; our terms govern how your account and wallet interact with the platform.