99gamers Privacy Policy: How We Handle Your Information
At 99gamers, we handle the information you share with us — including account details, payment records from JazzCash, Easypaisa or Raast, and your session activity — with a clear, consistent approach. This policy tells you exactly what we collect, why we collect it, and what choices you have. Availability depends on local law and eligible regions.
Account Data Protection
JazzCash & Easypaisa Transaction Records
Your Right to Review and Correct
Direct Support Access
POLICY SCOPE DETAIL
What This Policy Covers at 99gamers
When you open an account on 99gamers, we collect the details you provide during registration — your name, contact information, and the payment method you choose. Where you use JazzCash, Easypaisa, Raast, or a Bank Transfer, a record of that transaction is tied to your wallet history. We do not sell this information to third parties for their own marketing purposes. Data we hold is used to operate your account, process your payments, respond to your support requests, and meet any obligations that apply under the law of the jurisdiction where this service is accessed. We retain records for as long as your account remains active and for a period afterward as required by applicable rules. You can ask us to review what we hold about you at any time through the support channels listed on this page. Where we use service providers to process payments or deliver platform features, those providers are bound by data-handling terms consistent with this policy. This page reflects the current version of our policy; any material changes will be communicated through your registered contact details before they take effect.
JazzCash
Transaction records linked to your JazzCash deposits and withdrawals are stored in your account wallet history. You can review these at any time after login.
Easypaisa
Easypaisa payment events are recorded against your account session. We use this only for transaction verification and support — not for profiling or third-party sharing.
Raast
Where you use Raast for Bank Transfer payments, the reference details are held in your account record and accessible through your transaction history.
Bank Transfer
Bank Transfer records are retained for account reconciliation and to support any disputes you raise with our team. Reach out through the support page to query a specific entry.
WHAT IS COVERED
Where This Policy Applies and What It Does Not Cover
This policy applies to 99gamers itself — the account you create, the sessions you run, and the transactions you make through our platform. It does not automatically extend to third-party services you reach through links on our site, and it does not govern data held by payment processors under their own terms. Understanding the boundary helps you know where to direct questions.
Account Access and Login
All data collected during registration, login, and authenticated sessions falls inside this policy. This includes your email, device identifiers, and session timestamps recorded when you access the platform.
Payment Transactions
Records of deposits and withdrawals made via JazzCash, Easypaisa, Raast, or Bank Transfer are covered here. The payment provider's own policy governs how they handle data on their side of the transaction.
Site Content and Game Activity
Your in-session game activity — which titles you open, how long you play, and the categories you visit — is recorded and held within this policy's scope, used only for account and support purposes.
Third-Party Services
Links to external pages, game studios such as CQ9, PG Soft, Pragmatic Play or Habanero for content delivery, and any third-party tools operate under their own separate privacy terms, which we do not control.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Data on 99gamers
You have clear, actionable options when it comes to the information we hold. Log in to your account and open the profile section to review the personal details currently on file. If any entry is incorrect — your name, contact number, or linked payment identifier — you can either update it directly through the account settings fields or send a correction request to our support team. For questions about specific transaction records from JazzCash, Easypaisa, Raast, or a Bank Transfer, the transaction history screen inside your account shows each entry with its date and reference. If a record looks wrong, raise it through the support channel and we will look into it. Where you want to know what data categories we hold beyond what your account screen shows, submit a written request to the contact address in the support section below. We will respond within the period required under applicable law for the region where this service is accessed. Withdrawal of consent for optional data use — such as marketing communications — can also be managed from within your account preferences.
Review Your Records
Open your account after login and go to profile settings. Your registered details, payment method links, and session records are visible there without needing to contact support first.
Correct Account Details
Use the edit fields in account settings for straightforward corrections. For changes that require identity verification — such as updating your registered contact number — follow the verification steps shown on that screen.
Raise a Data Question
Send your query to the privacy contact address listed in the support section of this page. Include your registered email so we can locate your account record and respond to the right person.
Request Support on Transactions
For any JazzCash, Easypaisa, Raast or Bank Transfer entry you want to query, open a support ticket and reference the transaction date and amount shown in your history. Our team will verify the record from their end.
REACH OUR TEAM
How to Contact Us About This Privacy Policy
If you have a question about this policy, a request about your data, or a concern about how a payment record has been stored, our support team is the right starting point. We handle policy queries through the channels below. Please use your registered account email when contacting us so we can match your query to the correct record.
Email Support
Send your privacy or data query to our support email address. Use the subject line that mentions your account and the specific data point you are asking about, so it reaches the right person quickly.
Live Chat
The live chat option is accessible from your account dashboard after login. For data or privacy questions, have your registered email and the relevant transaction reference ready before starting the conversation.
Account Dashboard
Many data requests — reviewing records, correcting details, adjusting communication preferences — can be handled directly inside your account without needing to contact support. Check your settings page first.
HOW WE PROTECT DATA
Our Approach to Data Handling, Cookies and Account Security
We take a practical, consistent approach to the information you share with us — from the moment you register to every transaction you make through JazzCash, Easypaisa, Raast, or Bank Transfer. Our account security measures are in place to prevent unauthorised access to your data, and we apply them to both your profile details and your payment records. Where we use cookies and session tracking on the platform, it is to keep your account functional and to support your navigation between the lobby areas — not for purposes outside your account experience. You can review cookie settings through your browser. Data retention periods are set according to what is operationally necessary and what applicable law requires for the jurisdiction where this service is accessed.
Data Handling
We collect only what is needed to operate your account and process your transactions. Payment references from JazzCash, Easypaisa, Raast, and Bank Transfer are stored against your account record and not shared outside the purposes stated in this policy.
Cookies and Session Tracking
Cookies are used to maintain your login session and remember your account preferences across visits. We do not use cookies to build profiles for third-party advertising. Cookie behaviour can be adjusted in your browser settings at any time.
Account Security
Access to your account data is protected through authentication steps shown on the login screen. If you suspect unauthorised access to your account, contact our support team immediately through the channels listed on this page.
Policy Updates and Contact
When this policy changes in a material way, we notify you through your registered contact details before the change takes effect. For questions between updates, the support section on this page is where to start.
POLICY QUESTIONS
Frequently Asked Questions About This Privacy Policy
These are the questions we hear most often about how 99gamers handles your personal information, payment records, and account data. If your question is not answered here, contact our support team using your registered email.
What personal information does 99gamers collect when I register?
We collect the details you provide during registration — your name, contact information, and the payment method you link to your account. If you use JazzCash, Easypaisa, or Raast, the associated account reference is recorded in your wallet history. We do not collect more than what is needed to operate your account.
Does 99gamers share my data with third parties?
We do not sell your information to third parties for their own marketing. We work with service providers — such as payment processors for JazzCash, Easypaisa, Raast, and Bank Transfer — who handle data only for the specific purpose of delivering those services to you, under terms consistent with this policy.
How can I see what data is stored in my account?
Log in and open your account profile. Your registered personal details, linked payment methods, and transaction history are visible from there. For data categories not shown on your account screen, submit a written request to the contact address in the support section of this page.
Can I correct or update my personal details?
Yes. Straightforward updates — such as contact details — can be made directly through the edit fields in your account settings. Changes that require identity verification will prompt you through the steps shown on that screen. For anything you cannot update yourself, contact our support team.
How long does 99gamers keep my account data?
We retain your data for as long as your account is active and for a period afterward as required by the applicable rules of the jurisdiction where this service is accessed. If you want to know the specific retention period that applies to your account, contact our support team with your registered email.
What do I do if I think my account data has been accessed without my permission?
Contact our support team immediately through live chat or email, using your registered account address. Include as much detail as you can about what you noticed. Our team will review the account access records and take the appropriate steps to secure your account.
App / Sports